Customer Service

We utilize the least expensive shipping method for all of our products, which is the United States Postal Service (USPS). You will receive a shipping confirmation email containing tracking information which allows you to check the delivery status of your order at www.usps.com.

The Free Shipping promotion on orders over $75 applies to US orders only (all US states).

For International Orders, email a list of the products and quantities you would like to order to: sales@finallypure.com. If you include an address we can give you an exact shipping amount. You will receive an invoice for the total amount due, including shipping. We only accept payment for International Orders via Verified PayPal.

Every effort is made to ensure that your products arrive safely and intact. If an order is damaged during shipping, please email us right away.

Any personal and/or financial information that we receive from our customers is used solely for business transactions between the customer and Finally Pure, LLC. We do not store or have access to any sensitive financial information or credit card numbers.

Be assured that we do not sell, rent or otherwise give away any customer information.

We take great pride in the creation of exceptional products using the freshest and highest quality ingredients. We appreciate you, our customer, and want you to be completely satisfied  with our products. However, if you are not,  you may return any item within 30 days of the purchase date for a full refund. We do not charge a re-stocking fee.

Please contact Finally Pure LLC prior to returning any items and we will issue a Return Authorization Number, which should be written on the outside packaging of the return.

We are committed to giving our customers excellent service!

The information on this website has not been evaluated by the Food and Drug Administration and is not meant to be used as medical advice to cure, treat or diagnose skin conditions.  Always consult with your medical doctor prior to using these or any new products.

Consumers are cautioned to read all labels and follow all directions. The information on the Finally Pure, LLC website is obtained from current and reliable sources but makes no representation as to its comprehensiveness or accuracy. Nothing contained herein should be considered as a recommendation by Finally Pure, LLC as to the fitness for any use. As the ordinary or otherwise use(s) of this product is outside the control of Finally Pure, LLC, no representation or warranty, expressed or implied is made as to the effect(s) of such use(s) (including damage or injury), or the results obtained.

We accept Visa, MasterCard, American Express and Discover credit cards, as well as debit cards and PayPal when paying online through our website. You may also order via mail or email. Your products will be shipped when payment is received.

You may view your orders online by clicking on the “orders and returns” at the bottom of page and input your Order Number, Last Name and Email Address. You can also track your order by logging onto usps.com and entering your tracking number.

Log onto My Account to make any changes to your account. Here you may change your log-on information and your password, as well as your address and email address. You have the option to store alternative addresses (for shipping to multiple family members or friends), check the status of your orders or view past orders. You may access your Wishlist, Product Reviews and either subscribe or unsubscribe to our newsletter.